Telkom Exploiting customers with *********** service

<p>I am fed up with re-telling this story to the +20 customer service agents, @HelloTelkom and branch agents over the last 3 months, since putting a request to not renew but rather cancel my contract due to Telkom network coverage causing dropped/missed calls on a daily basis, but I am out of options in terms getting this resolved</p> <p> </p> <p><strong>3rd October -</strong> I put in a request to cancel my contract, in store, Followed this up with 180 call to check that the request on the system</p> <p><strong>4th Oct 2016 - 3 Feb2017</strong> - tried all forms of contact to get a status on the cancellation of my contract. had several excuses for the backlog, "I don’t have the cancellations department so I can’t put you through, but i am going to put a note". Cancellations department tried ONCE to call in Jan after 3 months waiting - they called the Telkom number which is at faulty number - hence cancelling my contract! I have provided alternate number - tried calling back twice a week, leaving notes an absolutely nothing. I have had several case numbers for show from Telkom rather than action. I have tried even Twitter with the most generic response and no follow up or action</p> <p><strong>Sizwe Khumalo</strong> in the Telkom cancellations department, who left the one voicemail has made no effort to be timeous in his response and his tone is unacceptable as I am the one being exploited by Telkom (paying for a service I can't use.) He made promises on the phone to later call me in the day and this did not happen<strong>.</strong></p> <p><strong>Monday 30th January: </strong> I call again (it has become routine) and I ask that the cancellations department email me rather because this calling business is ineffective as I am unable to get directly in touch with the cancellations department</p> <p> </p> <p><strong>3 Feb 2017</strong> -I call again because I still have not receive an email as requested. The new call center agent says no note was actually put on my query ticket. i challenge this saying I spoke with her colleague on Monday for about 30mins and she was supposedly all my details. <strong>So now an added layer to the incompetence of Telkom is that even when you call and you request for an action on the infamous "notes" section - that is NOT always added. What ***** is this Telkom? You supposed to capture and track every single note your customer requests with resolving a query. What do you have a "cap limit" of some sort for customers complaining on an unresolved matter so you can keep your KPis down. This is how Telkom is getting away with all the extended unattended complaints. Disgusting.</strong></p> <p>So what next?</p> <p>I know the protocol and I am tired of the generic response.</p> <p>The latest case number is ********** 1</p> <p><strong>But DON'T respond to this Hellopeter request with we will add a note of action to your case or someone will get in touch with you to resolve this. apologies for your frustrations blah blah. I just want this actioned without having to speak to another Telkom representative. I am tired!!!</strong></p> <p>Also try me on the alternate number I provided as well as email addresses I gave to you, because it would be a miracle if a call goes through to my Telkom number.</p> <p><strong>I am giving Telkom till COB Monday 6th February 2017 (I am give you the weekend to resolve this) to finalize the cancellation so I can port back to a decent provider.</strong></p> <p><strong>If nothing is done by then, then it is off to the ombudsman as I know my CPA rights.</strong></p> <p>So good luck Telkom and waiting to received my cancelled confirmation shortly.</p> <p> </p>