Telkom expects payment for services not rendered - it's that *****?

Once they had finally figured out that they needed to connect my fibre (took them three months), my line keeps dropping. I have reported it, I have posted on twitter they then DM you with a response, you respond and you get the lockdown response and NOTHING - CRICKETS thereafter. My bosses keep telling me that I work in the 21st century but Telkom with regard to the technology they provide and the USELESS, MIND NUMBLINGLY inept you can't call it service that they provide are still in the middle ages. I have threatened them with legal action as I am paying for a service I am not receiving - IT IS *****!!!!!!!! An affidavit at the police station is next.