Telkom expects payment for not services. Unfair or a deliberate way to get free money

One of telkoms employees changes my debit order date without my permission and my account goes into arrears and into suspension. Its been 8 months and i made numerous calls and emails to them but nothing. My bill is increasing yet im not using the services for the contract.

Please mr ombudsman, the regulator and the consumer protector help me and so many others in South Africa from this unfair company