Telkom existing against all odds

One star rating is only because I HAVE to rate before I can write. Some time ago I warned subscribers of Telkom's practice of giving away your cellphone number if you don't use it for a month, and robbing you of your unused airtime in the process. I have just received an SMS from Telkom, informing me that my query has been resolved. BS!!!! Not true!!! I believe this is a deplorable method used to tweak the stats as to resolution of complaints. Another very interesting fact gleaned from Hellopeter site: of over 71000 Telkom reviews the average rating is 1,6!!!! Yes, people, 1,6 out of 5 And that is taking into account the obligatory one star rating. How is it possible that such a company is still operating?