Telkom exchange down for two weeks

On 26 Jan I reported to Telkom's 10210 a fault on my line. For more than 2 and a half weeks I never had a line. I called every day as this line is used for business. The technician eventually came on the 13 Feb and fixed the line. I have been charged on my latest account and unnecessary call out fee of R259.07. I was informed by Telkom the fault was on there side and there would not be a fee as the exchange was hit by lightning. On the 17 Feb I called 10210 and asked for my line to be moved to my new address by the 1 Mar. The lady said it would be done. On the 2 Mar I called them and asked when the technician would be coming, and I was informed there was no infrastructure at my new house and I would have to wait weeks. I told them to cancel the line as I need it for business immediately. I was told it could not be cancelled as there was an open order for the moving of the line. In the meantime, I managed to get a Neotel line within 24 hours due to Telkom's negligence. I will not be paying for any services after 1 Mar and I will not be paying the unnecessary call out fee.