Telkom,,,, EXCELLENT to HORRIBLE

Telkom has the best product and prices on the market. But sad reality is that as soon as a human being in Telkom touches it, everything changes. I app**** for a SIMPLE ADSL line. I was requested to make a R700 payment as deposit. This was done and confirmed by Telkom on the 22nd of July 2019 on system number ***, payment code 3012, control code 084. I was also informed by Telkom that there was no issue and the order was executable. NOW 5 WEEKS LATER - STILL WAITING.... and NOBODY can give me a simple firm answer as to when i can expect an installation. SAD BUT TRUE - present management has take a once effect business and drove it to the ground. YOUR CURRENT SERVICE SUCKS