Telkom - excellent service

<p>Hi,</p> <p> </p> <p>I don't often have good things to say about the customer service / the response time of Telkom. In fact this morning, the business call centre agent left me frustrated and hopeless!</p> <p> </p> <p>HOWEVER, Is the call centre agent could not answer any of my questions, I took a chance and called the Vanguard Telkom - the phone was answered within two rings. I explained to a very polite woman what I needed to know and with it being a 'tricky' question she said she would double check and call me back. Of course I said no, I went on to say that I'd rather hold as I was pretty sure she wouldn't call back. However, she assured me she would... needless to say within 5 minutes of saying goodbye she called me back with the exact answer I needed. Further to that she pointed me to the correct branch that I needed to visit for my enquiry.</p> <p> </p> <p>She didn't have to be so polite and so helpful - she could have been like many of her colleagues - however, with my MANY years experience with Telkom customer care - she stuck out like a sore thumb! Well done Shamielah Ganief from Telkom Vanguard - you've managed to change my attitude towards Telkom and have really impressed me!</p> <p> </p> <p>Regards,</p> <p>Hayley</p>