Telkom - Excellence of no communication and lack of service

When I signed up with Telkom I had a bad experience whereby Telkom only delivered my products about 6 months after the intended delivery date. That was OK I did get it eventually.

Now I moved out of my house and cancelled my services on the 21/April/2017 and yet still up until today I am getting billed for the cancellation that was confirmed to me as gone through, but for some strange reason still not cancelled.

I have contacted Telkom about 15 to 20 different times via live chat, call service agents and mails, re sending the mail trace to each and following up as thorough I could but this dispute has still not been resolved. I have been promised over 5 times that this would be the last time and that this issue would be resolved and back billed to the point of cancellation, but nothing. I am very upset about having to write this review as it should not be necessary! I only want my services to be cancelled so that I don't have to be liable for payments that I wanted cancelled in the first place.. Now I am being forced into a situation whereby I need to pay for services I have cancelled, which I will not pay because I cancelled and paid my last billing month, but now this situation is building up such a balance that when I would have decided to go back to Telkom my bill would be unmanageable and I wont be able to pay it, which brings business between us to a complete stand still.

Not to mention how this is probably going to look on my credit report (because I don't pay my bills????!!!) not because you don't deliver the service stipulated in the direction manual I had to follow when cancelling my service and definitely not because I had to follow up over 15 times again and again to ensure that all my information was valid and correct and was promised over 5 times this would be sorted out for me. "Just wait for that call by the end of this week".... I guess not, because I have still not received any call and my dispute remains.

So this time I am doing it via other means, hence the means you provide me with does not work, does not provide me with service, and definitely does not resolve my dispute.

"Please Telkom! Please help me resolve this unnecessary, ongoing, sluggish, irritating, frustrating and angry making issue! If anybody is able to help me, I am desperate to be helped by people who actually wants to help me!".