Telkom excel themselves this time.

I have to give Telkom credit for doing the right thing. I've had issues with my ADSL connection these past few weeks, culminating in my approaching Telkom to do something about my slow internet speed - less than 5Mb/s for weeks, while I'm paying for 10Mb/s. They fixed it - efficiently, and within a day or so - and went on to give me a better than nominal credit on my account for the month. I regard that as good service indeed.