Telkom Exasperate's Me !!

Good Day,

I have been applying for a contract at Telkom Online. I am an existing customer - so I expect telkom to take extra care of me, but to my surprise they're horrible.

I've been applying for the Samsung A7 (2018) for the past 3 weeks - I've been contacted, pass all the check to find out there is no stock. Call Backs have been arranged, but received none! Today I app**** again - and once again told there is no stock, and all four agents have advised they don't know when they will receive stock.

My point of frustration stems down to advertising to apply online, but zero stock. I am fully aware that the stores 'might' have - but if I had the time to go into a store, I would - however I don't. How does Telkom expect to have an online system to make customers lives easier but instead tell us to try the longer route.

I am so annoyed, because this continues to happen. I app**** for the iphone 8 plus 64gig two months ago. They told me zero stock, they will let me know - they never did!! Nut wanted to debit my account (why quick to assist with financials but never with product). I decided to forget about the iphone and then tried a few weeks later with the samsung - and the same thing!! Geez Telkom