Telkom everyone with different stories

Three weeks ago i app**** for adsl to be installed at my home. On the 13th of July the technician came to my house. He couldn't install another line and advised me to go to telkom and divert my prepaid line *** to an adsl line. When i got to the store at southgate mall the lady advised me to switch of the prepaid line and a new line will be activated in 48 hours. The technician showed me how to connect the modem now im sitting with no line and no adsl. Evertime i phone the call centre they put me through to technical or come up with different excuses. Tuesday i phoned again and they said the order wast finished. How do people place half an order? Wednesday i phoned again they said a technician must come install the line that i already have. Half an hour later i phoned again they said the line is suspended because i didnt pay. Well helo its a new line that was appointed to me on monday.The technician said they only have to convert the line so now i would like to know does anyone at telkom know what they are doing? ***