Telkom - Even the CEO does not Respond

We having been a loyal Telkom customer for 6 years with multiple contracts. +- 3 weeks ago, my ADSL went down. After numerous calls to Telkom 10210 (even been advised by a call centre agent to go with another service provider), Teelkom has still not resolved my issue satisfactorily. I accepted a LTE router from a Telkom direct store, promised a 4Mbs line but I fail to even 2Mns at the best. Numerous emails to Telkom customer care email address with CEO Sipho Maseko in copy and still no resolution. We should stop wasting our time trying to support a state resource that we as tax payers fund. It was disgusting to read in the weekend Newspapers that the CEO earned R 18m plus last year but his team fail to resolve a simple query.