Telkom even charging for service aft service was cancelled through the right prosess was followed and service suspended

I'm not gonna retype my complaint so I'm just copy and paste my complaint to Icasa, as I just need a reference number for my Icasa complaint against Telkom for unfair business practice.

We received a letter “annexure a” posted letter sating that if we wish not to renew our 24 month contract that we need request cancellation no later than the 12/12/2019. Witch we did see “annexure b”. As per all the online chats I had with telkom everything was supposed to end on the 11/01/2020. witch was done

the I received my invoice annexure c, where it is clearly indicated that on page 2/4 that I’m being charged in full for services that was switched on on the 11/01/2020

Your Telephone Line *** 09 Jan 20 - 08 Feb 20 R182.61 DSL Faster Bundle *** 09 Jan 20 - 08 Feb 20 R262.28 Closer CallCatcher *** 09 Jan 20 - 08 Feb 20 R8.64 Telkom Anytime Extra *** 09 Jan 20 - 08 Feb 20 R129.18 Home uncapped 4mbps TIN*** 09 Jan 20 - 08 Feb 20 R250.88

It is not legal to charge me for a full month if I only had services from the 09 Jan 20 – 11 Jan 20.

According to Telkom its normal protocol and that I will still be charged until the 08 March 20.

Without services and charged a cancellation fee, eve though I comp**** with there request of giving my notice before the 12/12/2019 as per annexure A and B aswell as proof of online chat with Koveshree Govender

wednesday 11 december 2019

8:57:21 AMKoveshree: Thank you for staying on the line Petrus. As per the system the contract ends on the 12/01/2020 8:57:50 AM You: WHEN MUST I GIVE NOTICE IF I WANT TO CANCEL 8:58:13 AMKoveshree: Please note there is a 30 day notice period when cancelling. You can request for immediate cancellation however there is a notification fee that will apply. Unfortunately i am not able to confirm the cost at the moment. 8:58:48 AMKoveshree: Therefore you can cancel on the 13/12/2019 for the cancellation to be effective on the 13/01/2020

They refusing to refund our deposit until we paid the two months that we do not have service after we followed the cancellation process not to renew our contract