Telkom - evading service delivery

After countless attempts via the call centre, social media and emails, I still cannot get Telkom to meet their contractual requirements on my ADSL Line.

I took a contract out for a 4MBPS line around 2 years ago, which was upgraded to a 10MBPS line without consultation, which at the same time resulted in a few increase.

Over the last 2 years, and particularly over the last 6 months, I have increased the frequency of service complaints as the line rarely offers more than 2MBPS download and 0.5MBPS upload speed.

Telkom simply close the cases with no action. I get told that there was no fault, or that a technician was in site, both of which are blatant attempts to ensure this useless parastal avoids it's duties.

I was a full refund for the term of the agreement, as well as a commitment that Telkom will now once and for all fix the service issue and keep the service maintained at a reasonable level.