telKOM - esKOM ☺ - I SEE THE PARALLEL - DISGUSTING SERVICE TO AN EXISTING TELKOM CLIENT

Telkom is really as BAD as Eskom. And sadly in most cases we end up being forced into being a client of BOTH ENTITIES. Since they basically have the monopoly, with zero competition, what can we do. ALL I NEED IS TO BE UPGRADED - i.e. MY ENTRY LEVEL ADSL, to the FREE UPGRADE I WAS PHONE BY TELKOM ABOUT, TO FIBER. I have gone onto the very NOT-USER FRIENDLY Telkom website, and try some of the options, most of which DO NOT work. I DID however, manage to get myself a CALL BACK from them which was from the incorrect department, a woman from Sales phoned me, and when she heard I was enquiring about the upgrade I was promised she said I am to phone client services, and she HUNG UP ON ME. Such rudeness and unwillingness to assist an ALREADY EXISTING TELKOM CLIENT!! DIGUSTING.. at the end of the day, my upgrade would be finacially beneficial to TELKOM - as I am keep to opt for a stronger MBPS connection in addition to the fiber...but still ZERO call back from them since their initial call telling me I qualify for a "Free" upgrade. Really shabby service! I WOULD JUST LIKE AN UPGRADE. Maybe Afrihost or Mweb remain better options...! WORST SERVICE EVER