Telkom errors with billing

On the 30th of January I went into the Bridge (Port Elizabeth) Telkom store and ordered a LTE wifi package. After installation I returned the product on the 1st of January as it never delivered anything of what it said it would.<br> <br> I cancelled the policy and returned all the hardware back to the Telkom store. Since then Telkom have tried to bill me each month for a service I don't have. Yesterday I received my latest Telkom bill for R3,500. This they say is for a termination charge..? Surely I am covered by the consumer rights act's cooling off period?<br> <br> I tried to call Telkom yesterday and was moved from department to department. I spent over 3 hours on the line speaking to people who cannot converse in my mother tongue which is english! <br> <br> I dont know who to right my complaint to. I would liek to take this to some sort of governing body of office of fair trading. Telkom have a blatant disregard for treating customers fairly. You simply put the customer on hold until the problem goes away.<br> <br> I wish to inform everyone on Hello Peter of the extremely poor service I have received from Telkom now for the past three months.Terrible Service Telkom!!