MV
Michelle V

1 reviews | Active since Jul 2012

06 Nov 2016, 07:43

Telkom error causes disconnected line

<p>I will be moving in a few weeks and made an appointment online last month to have my line moved. I did it one month before I move as Telkom requested. Since then I have had numerous "confirmation" smses with incorrect dates. I have been to Telkom directly to correct it, I have phoned them to correct. I was on one occasion told on the phone to ignore the smes, which I did. A Technician then phoned to say he was one his way to connect my new line. I get random smes with random dates. I've had 2 other technicians phone to install the line. I keep on telling the consultants that there's an issue with their system and now Telkom have now taken it upon themselves to cut my telephone and<br />Adsl. So once again I've had to phone to have them reconnect my line and get told it will take 3 working days to connect, so in other words 5 days as it is weekend. I'm very unhappy with the service I have received and now have no internet and phone due to Telkom's error and I will most probably have to pay a reconnect fee due to telkoms error. My last reference no. was ********** 22A.</p>

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Replies (2)
Telkom
Telkom's reply06 Nov 2016, 13:51
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

MV
Michelle V's update07 Nov 2016, 16:03
Reviewer Update

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