TELKOM ERROR

I have had endless trouble with Telkom. In August last year I requested that my ADSL line be transferred to MWeb. <br> I have recently received a sms stating that my service is suspended as my account is very overdue. The reference number I received for the line being transferred is: 291CRK040116.<br> Maybe there is a small fee outstanding, but DEFINITELY NOT R1696.67.<br> Obviously somebody has made a huge error!<br> I have reported this to the Telkom self help on the Telkom Facebook page on more than one occasion, the last time being 15 March 2016 when I received the sms, and up to date have not received an answer.<br> Telkom has been the most *********** company I've had to deal with.