Telkom, epic incompetence

<p>On 22 March we app**** online for the Telkom uncapped LTE at R599 pm. We received a ticket number confirming our order, and we're contacted by a Telkom agent the following day (Mr Freedom Chiliza). Mr Chiliza requested various documents for the credit vetting application, which we emailed through to him that same day. This was over 2 months ago. We have since sent numerous emails to both Mr Chiliza, and his supervisor, to follow up. To date, we have also made 8 visits to our local Telkom store, all to no avail. Mr Chiliza and/ or his team leader (Ms Audricia Rampersad) simply ignore our emails, and refuse to even assist the Telkom store staff who have attempted to intervene on our behalf. Two months of trying, and the documents (which they have confirmed they have received by email) have still not been submitted to the Telkom credit department for vetting. Staggering incompetence, or wilful belligerence, or just plain laziness. Who knows? Telkom seems to be living up to its reputation for bad service....At least it is good at something. </p>