Telkom epic fail

<p>My home phone has not been working from the 11-12-2016.<br /> On the 12-12-2016, a fault was logged with Telkom with reference number 168CNZ121216. On the 14-12-2016 i called to check on the progress and was told that a Technician was looking into it. On Monday the 19-12-2016, i call again to check on the progress and was told that at 07:05am a technician was working on the line. On Tuesday the 20-12-2016, i called in and was told by an agent that no technician was assigned as yet and this matter will be escalated. Escalation reference number 932018. On the </p> <p>21-12-2016 i called in and was told that the matter was not escalated and that no technician has been assigned. I asked to speak to a Manager and was told to hold. I held for over 20 minutes and no one bothered to come back on the line. I called for a further 4 times , spoke to a supervisor who promised to call me back in a hour but never bothered to. I called again and was told that there are no supervisors on the floor. Such pathetic service from Telkom and *********** staff. I rather change to Neotel.</p>