Telkom *****ently field worker and terrible customer service

There was a broadband project around my residential area ,telkom came and said they have a free trial for 30 days technical team came to pull the cables from the street to my house and said the other team will come and install the box inside the house and activate the free trial ,a colored guy and black girl came to my house and said they I from telkom the want to verify that I'm the rightfully owner of the place bfr the trial is activated they requested my I.d and my proof of residence which I sent the lady through her whatsapp. On the 25th November telkom technician came to install a free trial according to my knowledge on the 16th I called telkom to check my accounts cause the technician said the free trial doesn't have a router but mine has a router he wondered why a router and I wondered too that's why on the 16th I called only to find out a 12 month contract was activated on my account because I already have am lte account with telkom.I called on the 16th call centre agent took me from pillar to post .on the 17th November I called again it was canceled. Today I recieve the a letter from lawyers saying they have handed over my account to lawyers .whilst I was told the wifi wasn't on for more than 3 days and since I told them I didn't apply for it