Telkom *****ently debit account and pathetic service

Telkom decided to attempt to debit my account in the middle of the month and put my bank account in a negative balance. Ive called in immediately after seeing that to query why such a large amount was attempted to be taken out of my account and ive gotten a hold of Caroline who was totally unprofessional did not know what she was saying. When i requested for a manager she said theres no managers on duty she will log a ticket for manager to call me tomorrow which is today. She insisted my payment was not successful however my payment was successful. She asked me to send bank statenent to *** which i have sent and told her to reply to say she recieved but she has not responded she was totally dumb founded and sounded like she didnt know anything God only knows how she got the job.

Ive been calling the call centre today numerous times however they kept giving me different numbers on my last call whilst typing this message i dialed an agent answered and when i explained what had happened she just gave a bad gesture noise to me and cut the call.

I have gotten no assistance on numerous months they have been billing me extra r200 and up to this day the manager says they gonna sort it out but nothing has been sorted.

No assistance and now my bank account is in a negative because of the attempt and now i have to pay the money because telkom debited my account because their system is not up to date and theres an error on their side