CH
Christiaan H

1 reviews | Active since Aug 2016

31 Oct 2016, 18:07

Telkom Entertainment Bolt On

<p>Good day,</p> <p> </p> <p>I have just purchased a 50gb LTE data contract with Telkom and decided to add the entertainment bolt on.</p> <p> </p> <p>This service is not working !!!</p> <p> </p> <p>I have struggled for the past 6 hours with telkom to get a clear explanation on this issue of Netflix not working on this service BUT advertised by telkom in their latest booklet.</p> <p> </p> <p>I have seen similar complaints on Hello Peter but the out come has not been posted. I am in the process of building a case looking at the new TCF legislations also in accordance with false advertising. I want to be able to talk to someone at telkom about this but the call centre agents does not know their own advertising. </p> <p> </p> <p>And the shop tells me I have to call into the call centre.</p> <p> </p> <p>No one seems to be able to assist.</p> <p>Any help on this will be appreciated.</p>

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Replies (2)
Telkom
Telkom's reply01 Nov 2016, 08:49
Official

Thank you for your post.

Kindly note that we have sent you an email with feedback.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

CH
Christiaan H's update03 Nov 2016, 07:52
Reviewer Update

Busi

You tried phoning once and I was in a meeting.

Please call me again as I would like to talk to you.

I did call 081 180 and re-opened this complaint as you said it was resolved and it isn't.

Please contact me urgently.