TELKOM! ENOUGH IS ENOUGH! SOUTH AFRICANS DESERVES BETTER SERVICE!

Telkom has from January 2018 unilaterally decided to upgrade my adsl line to a 10mb line, despite my infrastructure only being able to handle a 4mb line. On top of it, the billing department has been double charging me for a 10mb line as well as for a 4mg line. I logged a dispute as soon as I found out about it and to date no one has been able to reverse all the monies that I have paid for a service I have not received. The last time I called in September my dispute was escalated and the Telkom consultant advised me not to pay the bill as they would call me back. Now Telkom has the audacity to suspend my line and demand that I pay R4 000.00 before they can do anything to fix the billing dispute. I went to a Telkom store and they were not able to assist, so I have been calling everyday and I get the same response. They say my matter has not been escalated and I have to wait for someone to call me. I work from home and this has been affecting my business. I am a director of a law firm and I will hold Telkom responsible for all the business that I have lost. I am sick and tired of being at their mercy. As soon as I have sorted this issue out I am cancelling their services! Absolutely disgusting service!