Telkom - Enough is Enough - NO MORE!!!

I work for a Doctor. As services go we are very much in the public eye and should be readily reachable - at least during business hours.

But alas - through no mistake of our own - and me especially, because a receptionist not answering a phone must surely be at fault/lazy/not doing her work etc. etc. (I have heard it all) - we have been hard to reach during rainy season because of a Telkom line that apparently gets wet and shorts. As soon as the sun comes out and it dries out everything is back to normal, working order.

My first complain was logged on 10/05/2016. I have kept a good record of complaints logged and can offer reference numbers, names and times of each.

Up to this moment we have had excellent service from technicians and call center personnel but nothing more.

Today is 04/10/2017 and yes, it is raining and our line is dead yet again so instead of logging another fruitless complaint I am posting it here in the hope that some less brain dead person than the norm would see it and take action.

Because of this attitude from Telkom, I have cancelled my personal phone services with them and refuse to even listen to any telesales pitches for any Telkom products.

As a business my employer have been paying a fee of more than R700 per month to be listed in the Telkom Directory - needless to say - it has been cancelled and will not be renewed.

As soon as the current Telkom contract expires that will also not be renewed. I am sure I do not need to tell you how much money Telkom will loose through this, what I will say its a LOT!! And given that the practice is a 30 year old practice it only adds up.

And be sure - I will NOT promote Telkom in anyway to anyone for any reason!!

Please also take note that I would have preferred to gave Telkom no star at all and that the one they did get was only awarded because I am not allowed to move to the next stage of my review without awarding it.