Telkom Endless Problems

I have been a Telkom customer for 4 years now and have received pathetic service from the get go. My telephone and internet is currently off, I've paid my bills. The telephone line itself has never been 100%. I've even logged a complaint to their 10210 complaints email, no response. The call centre agents are a bunch of *********** idiots that has serious attitude issues. When I requested that the existing line be transferred from my previous premises, I was told to not do it then because the line will cut immediately once the order is final. I was advised that when I moved, I should call to perform the line transfer order. So.....onced I've moved - I eventually called the 10210 number (at the new premises) I was told that I had to transfer the line at the old premises because it would take up to 15 days. I was so ****ed, eventually I had to do it telephonically at new premises with the agent and she confirmed it was finalized. After 3 weeks, no Telkom. I visited the Telkom Direct at Old Mutual, the staff assisted me there however, I still had to call 10210 again. I was informed, that the line and internet transfer was not completed by the previous agent...... Please explain the type of customer service training Telkom provides to their call centre agents?????? On the same call telephonically I updated my personal information. After a couple of weeks the technician finally came to my premises to install the telephone and internet connection. I was informed that he couldn't get hold of me because my mobile was on voicemail, I then asked him which number he called, he gave the old number (Telkom didn't update or give the Technician my new number). I am deeply dissapointed in Telkoms Service and because of that, they losing a loyal customer. Ref: ********** 11A (14th July 2017, 31 July 2017) Note: I don't evens want to rate this company, they don't deserve one star rating. Unfortunately, I had to make a selection.