Telkom endeavours to resolve problem within 2 days

I reported my ADSL line out of order on 31 January 2015. There is a lot of noise on the line and my ADSL connection is intermittent. This happens every time we have a rain storm in JHB! <br> <br> It's now been over 10 days and the line is still not fixed. The call centre seems to be completely backlogged. I have held on for an hour with no response! I can't report this issue again as other methods (internet/sms) indicate that I already have a fault registered!<br> <br> Telkom is already over 500% late in terms of what they indicated they would endeavour to do!