Telkom Endeavour to Resolve the Problem

<p>Reading older reviews on Telkom makes one first wonder whether its worthwhile to complain and then it hits you again that Service delivery from a Company like Telkom should not be rated on a scale from 1 to 10, it should always be over and beyond anyone’s expectations, cause that is what I expect from Telkom.</p> <p>Why should Telkom lines still be down in this modern times we are living in? Telkom Endeavour to resolve the problem - not sure if that is the standard pick up line they use or Dear John sms they send to all their customers, but I am at a loss for words when it comes to my disappointment in Telkom.</p> <p> </p> <p>I logged an online Fault, on the 12th April with Telkom about our ADSL line having intermittent problems with the line, reference number 103CRK12047. They have endeavoured and sms me back on the 16th to say it’s been restored.</p> <p> </p> <p>So in the meantime we have good days and bad days and then its up and running and then dead again, and then all of a sudden you get a sms to say a technical person is despatch, well, I am still waiting on him, but I did get another sms to say that he came to see me and the line is fixed. Maybe the neighbours line, or someone else in the Telkom Network, but I have not seen a Technical person in my yard or my house since the 12th April.</p> <p> </p> <p>So this time around the line is dead, we tried again and logged another call 816CRK030517, now its the waiting game, and Telkom will endeavour again to resolve the Problem ..... or not.</p> <p> </p> <p>Looking forward to meet with the Technician and once and for all put my Telkom troubles to rest.</p>