Telkom Enabled ***** in My Name & Gave Me the Worst Customer Experience Ever

Telkom allowed someone to open a *****ulent contract using my personal information. I reported it and submitted all required documents at the Telkom store in Pietermaritzburg, Midlands Mall. The lady there logged a case and told me to follow up after 7 days.

I did exactly that. When I called, I was told ***** cases “take long” and I must wait. It’s now been TWO MONTHS and nothing has been resolved.

Today, I called again and spoke to the rudest, most unprofessional agent I’ve ever encountered: Kabelo (***). She treated me like I was the problem. She insisted I hadn’t sent documents (I had!), blamed me for the case being closed, and showed no interest in helping. She was dismissive, loud, and completely disrespectful.

I’ve done EVERYTHING I needed to do on my side and still, Telkom is now sending me statements for a contract I never opened. I now have to start over and resend documents because of Telkom’s incompetence.

This is unacceptable. Telkom’s ***** process is broken. Their agents are rude and careless. And customers like me are left to suffer for their internal failures.

This has caused unnecessary stress, wasted time, and possibly damage to my credit, all because Telkom cannot protect its customers or resolve simple ***** issues professionally.