1 reviews | Active since Nov 2015

14 Jan 2016, 22:08

Telkom: Empty Promises Part III

58 DAYS LATER numerous calls to the Telkom Call Centre (081 180) & 2 trips to the Telkom Direct (Adderley Branch) & Telkom Direct (Strand Street) and still Telkom still hasn't provided me with any assistance.<br> And my wifi data expired.<br> <br> <br> COLLEEN (20 November ***) & now ERIC (2 January 2016 ***) Telkom Social Media Team, gave me a reference numbers & that was it. They never followed up on my case & never resolved the issue. <br> <br> Talkom' modus operandi, is to reply to a complaint & give you a USELESS reference number. They do not resolve customers complaints!

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Replies (1)
Telkom
Telkom's reply15 Jan 2016, 17:07
Official
Hello bsokay,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM169771 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,