Telkom = empty promises and *******(money and time)

<p>This is my first time writing a review on Hellopeter. This in itself will show you the profound disgust I have with Telkom. </p> <p>Background</p> <p>+_ 4 weeks ago I completed an application for my smart broadband uncapped telephonically with one Mphilo Madonsela from Telkom. I was on the Phone with Mphilo for almost two hours explaining to him the bad service and problems I have experienced with different service providers and asked him numerous times to assure me that I will not experience the same problem with Telkom. Mphilo assured me that I will not experience any bad service with Telkom. He even went as far as to promise me that I will receive my device within 48 hours and that he will make sure of it. </p> <p> </p> <p>He even promised to send me a blank email with his contact details so that if I do not receive same in 48 hours he can escalate same. He then went further to say that after I receive the package it will be installed very soon afterwards. I made him aware of the fact that I need to install this as soon as reasonably possible as I have a business to run and any downtime will cost me dearly. He again assured me that within a week I will be up and running and online. </p> <p> </p> <p>A week and a half passed without me even receiving my package. I decided to contact Telkom. This was on the 17th of May 2016. After again wasting another two hours of my life holding on waiting for a representative from Telkom to pick up I spoke to one Slindile Dube and explained the whole story to her. She transferred me to Mphilo. After giving him a good ear lashing for not honoring his promises and commitments I requested he check on his system and track my order. He then confirmed that the order was not even sent out to the couriers as yet. He again made promises and said that my broadband would be received and installed by Friday 20 May 2016. I requested him to call me everyday and keep me updated. He assured me that he will. Needles to say that that was the last time I spoke to him and he has now, no Telkom has no **** to my face on two occasions without even batting an eyelid. This is disgusting behaviour. </p> <p>I only received the device on Friday 20 May and as at date hereof I haven't received even a phone call to set up a date for installation so I decided to waste another hour of my time this morning to phone Telkom and get answers. I spoke to a guy by the name of Riaan Pietersen. He was extremely helpful and understanding. After explaining the whole scenario to me he indicated that it is difficult for him to advice as there were no notes made on the system by Mphilo Madonsela. He went further and said that no request has even been made by Mphilo do get someone to come and install the device. He confirmed that nothing was done on this matter and that I have received bad service. At last, someone with a sense of customer care. But will this help me? </p> <p>The answer is NOOOOOOOOOO!!! I have already lost and is losing money on a daily basis. Thousands of rands a day... Who is going to reimburse me for that???? I am asking this because when I first phoned in and even on the 17th when I followed up I said to Mphilo that this is my livelihood and that if they are going to have delays with installation I'd much rather cancel the contract with them and get another service provider to assist me. One that will be able to come out and do it for me in a day... Not 4 weeks!!!!! Mphilo advised against it and made a promise that same will be installed within a week and on the second call he assured me by Friday 20 May. And this was not done... Twice he has broken his promise and as a result thereof I have lost a significant amount of money. I will not let this matter die a slow death and am even considering legal steps.</p> <p>i want everything to be installed and working TODAY!!!!! No exceptions!!!! Telkom, you had more than enough time and broke all your promises to me. And the service going forward better be sharp or I will make sure that I state the facts about your ***** business practices all over the Internet and newspapers. </p> <p> </p> <p>Again.... I expect this to be sorted out today!!!!!</p>