1 reviews | Active since Oct 2011

08 Aug 2016, 05:06

TELKOM EMPTY PROMISES AND LIES

<p>ingbor:<br />our reference number : AI ********** -- To date no response from Telkom - not surprising their customer service is non existent. </p> <p>HOW ABOUT THEIR NEW ADS IN THE PAPER - FREE ME - ITS ALL LIES - THE VERY THING I AM COMPLAINING ABOUT IS WHAT THEY HAVE DONE TO US...THERE ARE HIDDEN COSTS - CONTRACT IS CONFUSING AND I AM PAYING FOR THINGS I DONT WANT.......THIS IS PURE ******* !!!!!!!!! I AM GOING TO TELL THIS TO ALL AND SUNDRY - DONT BELIEVE A WORD THAT TELKOM ADVERTISES</p> <p>A PERSON BY THE NAME OF KIA IN NORTHGATE UPGRADED MY CONTRACT BUT NEGLECTED TO TELL ME IT WILL BE PER MINUTE BILLING AND NOT PER SECOND BILLING HOWEVER I TOLD HER THAT I WANTED MY PACKAGE TO BE THE SAME AS PREVIOUSLY - THAT IMPORTANT DETAIL WAS NOT EXPLAINED TO ME NOR WAS I GIVEN THE CHOICE TO ACCEPT OR REJECT IT. I WAS UPGRADED TO A PACKAGE IT DIDNT WANT. NOW TELKOM ARE NO LONGER INTERESTED IN MY COMPLAINTS....THEY ARE RIPPING ME OFF EVERY MONTH. BALLITO ALSO NOT INTERESTED IN ASSISTING ME</p>

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Replies (2)
's update08 Aug 2016, 08:41
Reviewer Update

I am tired of promises and insincere apologies. I want my per second billing back or cancel our contracts.

's update29 Aug 2016, 10:04
Reviewer Update

Official private business reply:
Hi ingbor,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to our Mobile department and feedback will follow.

Apologies for any inconvenience caused.

Your reference AI ********** .

Regards,

Rafeeqah

Telkom Social Media Team - RAFEEQAH WHERE IS THE RESPONSE AND SOLUTION YOU P[ROMISED??????? NO POINT IN GIVING A REFERENCE NUMBER IF NOTHING IS DONE