Telkom employees will never fail to disappoint me

Telkom employees will never fail to disappoint me, I called Telkom yesterday to blacklist the ****** phone, after the call I was told it was blacklisted and the issue was escalated so I should call after 5 hours to her get the ITC number, next morning I call telkom and spoke with Phindile Ngubani. She told me that the IMEI number provided is not blacklisted and the number I claimed was in the phone when it was stole doesn't match with the IMEI provided and I should call huawei to get another IMEI number.

Phindile said she's seeing only 2 numbers one for telkom and cell c but not the number I've provided, the number that was on the phone for 5 years. For someone like phindile who works with phones on a daily and blacklisting phones I am extremely disappoined cause she should know that ****** phones are wiped and factory reset especially if it is not yet blacklisted.

She said she cannot help me and I should call Huawei customer care for another IMEI because she cannot see anything record of my number even before April 2023 and her records only start from 27 May 2023.

I have prove of purchase and the box to prove that the IMEI I provided is my phone, but that won't do jack because ******* are more prioritized at telkom.

Blocking a phone requires personal details, even if the person using my ****** phone wants to know why it was blacklisted then bring them to me because I am looking for my phone as well. Y'all need to think outside the box and be innovative.

I am not sure what huawei will do when their job is to manufacture devices and distribute to their clients when I am tasked to call them as a consumer.