Telkom employees useless when it comes to customer queries!

Good Day,

I am not the person to go to such lengths to express my utter frustration and dismay, and I am sure a lot of people go through the same frustrations with Telkom and their affiliates. Been with Telkom since the 8ta days and never had issues up until now.

I have been struggling for months to get my account rectified after their marketing agent sell direct marketing offered me a NEW CONTRACT. I then requested to port my existing number which was at the time on month to month which they said was not a problem.

I get my bill only to see a whopping R3000+ device obligation fee. So instead of doing the port of my existing number they did a ''upgrade'' on a contract that is on month to month.

My issue with this: How can you bill me R3000+ for a existing contract that was basically paid up? To date I refuse to pay my account until this mess is sorted by Telkom. Why am I still being billed for the data value month to month after account suspension? Spoke to billing dept. for an hour and explained everything only to tell me I need to speak to sales who initiated the contract. Is there ANYONE at TELKOM with some kind of logic who can just credit the device obligation and bill me what I agreed on!!!!!!!

PLEASE HELP!!!!!!!!