Telkom Employees Useless

Absolutely the worst service ever. Waited in line for 1 hour on a Monday afternoon at the River Square branch, assisted instore with an upgrade which took another hour. It is unbelievable how slow they are. Have absolute lack of motivation. I have been calling the store today numerous times to get a quote on a phone for insurance purposes and they simply don't answer. I did speak to the mall management and confirmed that I have the correct number