Telkom employees have no idea what they are doing.

My sim card got ******, and because of this, I had to suspend the sim card, the following day I went to a Telkom store (Protea Glen Mall) for a sim swap, and they told me to call customer care to unsuspend the sim card. When I called customer care - they said I need to go to a store, I went back to the store, and again the store said I need to call customer care. I ended up going to 3 more Telkom stores (Maponya Mall, Bara Mall, Diepkloof Square), and they all told me to call customer care, I made more than 10 calls to customer care, and they all said I should go to the store.