Telkom Employees GROSS INCOMPETENCE

I previously reported this and was promised it would be fixed but that was just a LIE. I was upgraded, it was a special as Telkom no longer does the Fiber deal I took in 2022. I was told that I would only start paying the R499 from may 2023 but on 30 April 2023 I was charged he new amount instead of the R448 as I was paying since inception.

Why does Telkom mislead it's "so called loyal" customers like that or is it just the way you do business? Are we supposed to let it go because expecting someone in Telkom to have integrity when a client raises a billing problem, is just too much?

How many other "Upgraded" Clients have the same problem and were promised that it had been fixed? Because I received the emails, reported it personally at Telkom in our Mall and was told it had been escalated and will be fixed.

Or are all Telkom Personnel I dealt with lying when reporting it as "RESOLVED?