Telkom employees go the extra mile in being rude to customers

I app**** for home phone/adsl package at the Chatsworth telkom branch on 8 july 2019 , after my application was done I was sent an sms to rate the store associate that assisted me, I gave her a poor rating because I felt she was not helpful. A few days later I received a call from this person , demanding to know why I had given her a poor rating. She was rude, raised her voice and spoke in a very aggressive manner to me. I'm still waiting for my line to be installed( it was promised to be installed within 14 days) all the terms and conditions were to be emailed to me, which it hasn't. If telkom employees could spend less time being rude to thier customers and more time doing their job. I think everything would work alot faster.