Telkom employees doing their own thing and not following written orders

We have send in an cancellation order on some of our Telkom services (DSL faster) as we no longer require them. The telkom employee who however processed our order did everything we didn't ask for and cancelled our phone lines that were not even mentioned on the cancellation order. Nobody contacted us to confirm our cancellation order and when we eventually received an email notification on 20/10/2017 the lines were already out of order. We contacted Telkom Business right away and we thought the problem would be resolved and our lines reinstated as soon as possible as it is a business account and the consultant were very helpful, but the lines are still down. In today's poor economic state we need our telephone lines in working order in order to keep the employees in employment. This is substandard pathetic service of Telkom to allow this.