Telkom employees are either terrible at their job or just plain SPITEFULL!!!

<p>Ok, So to start off.... Last month we had a simple issue of being billed for services we should not have been billed for which you can read about here (https://www.hellopeter.com/telkom/reviews/telkom-horrible-services-bills-as-they-please- ********** )</p> <p>After posting the review we have been credited the amount and thus to start this month off we were in a credit of no less than R1000.00, All looked good and there was hope for telkom yet...</p> <p>Or so I thought...</p> <p> </p> <p>At about 3PM today my internet suddenly stopped working, We noticed that resetting the password solved the issue and it was fixed quite fast... At 9:45PM the exact same pattern shows up again and I call telkom to find out what is going on... Since it was the same issue I thought to advise the consultant to do the same reset again to resolve it.<br />After about 5 minutes of explaining to her that I have had the same issue earlier she eventually agreed to do it. (I did not know that I have to beg for MY internet password to be reset for me)......</p> <p> </p> <p>It took her another 5 minutes to notice that the account is no longer active... Not only was it no longer active, but the account was closed completely. With no warning or notice, telkom simply closed our account and deleted the access details.</p> <p>Please pause on this....</p> <p>1. The account again was inactive, and that while we were already R1000.00 in credit</p> <p>2. HOW DOES IT TAKE THIS LONG TO SEE AN ACCOUNT IS DOWN????????????? I am in IT, and if a client is suspended I can see it in 2 seconds on our system. Surely telkoms system must be a bit more advanced and enable them to see the status of an account?</p> <p>3. How do you simply stop an account with no permission provided by the account holder, and no notice on it?</p> <p>4. Ofcourse because we are dealing with telkom who employ the brightest of the brightest D; they cannot even tell me why my account was closed. I have to call back to the sales department tomorrow, who will direct me to the billing department, who will direct me back to support and so the endless cycle of telkom continues.</p> <p>5. Telkom's snails will also be taking most likely another 48 hours to reactivate the line THEY MISTAKENLY STOPPED, because there is no rush for them to do it any sooner.</p> <p><br />I am sad to say that the only thing telkom support employees are good at is directing your call to someone else who cannot answer the questions you have.<br />The only good thing their billing department does is say that you need to pay the amount which they dictate you must now pay before they will help you...<br /><br />DO NOT SUPPORT TELKOM... I would go as far as to say that nobody must even use MWEB, Afrihost or any other ISP who uses telkom's infrastructure.</p> <p>Telkom is a monopoly and they know it. They do as they please because there are no reprocussions. Moving to MWEB or Afrihost simply means that they no longer bill you for the internet you use, they bill the appropriate company and that company bills you, which means moving away just makes their lives easier while you get the same horrible service.</p> <p> </p> <p>WORST SERVICE IN THE WORLD!!!!</p>