Telkom employee theft

A month has passed and I got debited with the incorrect amount. Double the normal contract fee. I am proceeding to open a case of theft against YOUR telkom employee Jabulile Malete who never even bothered to phone me back. If a refund is not processed before COB TODAY I WILL TAKE THIS EVEN FURTHER! PLEASE DO TEST ME. I HAVE DONE THIS SUCCESSFULLY NUMEROUS TIMES BEFORE.