RI
Ronette I

1 reviews | Active since Apr 2013

25 Aug 2015, 15:03

Telkom employee stole my landline number

I telephoned Telkom as my landline had been unresponsive for about a week. They told me I had not paid my bill. Which is impossible as my line is prepaid. Nevertheless, I paid the amount and they said my line would be reconnected within 48 hours.<br> However, upon trying my landline number, I reach a woman who tells me her husband works for Telkom and he said my number is their new number.<br> So, Telkom, do explain what is going on here because it seems as if one of your employees has just merrily appropriated my number and assigned it to his home landline.<br> This is utterly unacceptable and begs the question: How on earth is this kind of nonsense even possible??<br>

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Replies (1)
Telkom
Telkom's reply25 Aug 2015, 16:35
Official
Hello RonetteI,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team for further investigations.
Your reference number is SM138295.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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