JM
Jacobus M
1 reviews | Active since Feb 2016
03 Feb 2016, 08:22
Telkom employee not able to get rid of Telkom Mobi
\Cancellation of Service Account Number ***9 on 2015-07-31 (end date of contracts) for service numbers *** and ***\"_ This matter was not attended to by Telkom Mobile as was requested by me on 2015-04-17.<br> After numerous e-mails and calls to 081180 with lots of promises, nothing happened.<br> All the necessary documentation was re-send to \"Retentions - Cancellations TM\" quite a few times. I am still being billed for services I don't use and of which the contract expired on 2015-07-31."
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Telkom's replyOfficial
03 Feb 2016, 09:43Hello jacomansjg,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196001.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196001.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Telkom's reply03 Feb 2016, 09:43
Official
Hello jacomansjg,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196001.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196001.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team