1 reviews | Active since May 2016
Telkom employee has a Telkom Cell contract on my name
<p>I received a letter from Telkom to upgrade my cell contracts, but when I called Telkom I found that I have a additional contract which I know nothing of.</p> <p>When I called the number a lady answered the phone, I asked her who she is and from where is she, she gave me her name and told me she works for Telkom. How convenient.</p> <p>I called Telkom again and was told to call there ***** line, I have called at least 5 people who keep referring me from one to another.</p> <p>What I find very strange is the manner in which she managed to commit this *****, just use similar initials and surname customers who would never suspect a small month contract and there you go.</p> <p>This is the tip of the ***** that is currently being committed within Telkom and I expect it to be investigated properly.</p> <p>According to Telkom this phone and contract was delivered to me, whish I tell you was never delivered, This employee has commited ***** and is not even worried to answer the phone, this contract has been on my name for the past 7 months which I have paid.</p>
It has been more than 9 days since I heard from Telkom, all that was said is the query is being attended to, then nothing, the Telkom employee still has the use of the phone and I must pay the bill, I have called her and she just laughs at me and says it's my problem.
This Telkom employee could not over the past 7 months call her employer Telkom and rectify this account, I think I am not the first customer who is being de*****ed, Telkom employees are finding customers with similar Initials and surnames and then apply for a phone and contract on your behalf, having the phone delivered to themselves and you as Telkom customer must pay the bill and sort out the account yourself when you do find out.
You as Telkom customer can call who ever you like within Telkom you just come to a brick wall where nobody assists you.
As can be seen from the Telkom reply above 9 days have passed and still, nothing has been done, all I was told is that if I don't pay my account all my lines will be switched off.
It has been more than 9 days since I heard from Telkom, all that was said is the query is being attended to, then nothing, the Telkom employee still has the use of the phone and I must pay the bill, I have called her and she just laughs at me and says it's my problem.
This Telkom employee could not over the past 7 months call her employer Telkom and rectify this account, I think I am not the first customer who is being de*****ed, Telkom employees are finding customers with similar Initials and surnames and then apply for a phone and contract on your behalf, having the phone delivered to themselves and you as Telkom customer must pay the bill and sort out the account yourself when you do find out.
You as Telkom customer can call who ever you like within Telkom you just come to a brick wall where nobody assists you.
As can be seen from the Telkom reply above 9 days have passed and still, nothing has been done, all I was told is that if I don't pay my account all my lines will be switched off.