Telkom Embarrased me

I am writing this review in dismay and dissapointment, yesterday i app**** for a Samsung A 30 or A50 mobile contract with Telkom online, a customer service agent from Telkom online called me, she did the credit check and affordabillity checks, and told me that i quallify for any product of my choice, my son assisted me during the application because of language difficulty and some info that i might not understand, the application went smooth with no problems and i was advised that i may have the conteact, when at last before the application was finaliswd and submited i was asked for my bank details and debit date, to my dismay and disapointment i was advised by the agent that my bank details is not satisfactory to Telkom because of the fact that it is under 6 months old ? Why because my income is still being payed into my bank account as well as my allowence from my 3 sons, i am imbarrased by being told i am approved and then at the very last you disquallify me becauase of my bank account, none of my 2 othwr accounts i have has disqualified me because of my bank account, and indeed my debut orders are going off on my account and i have sufficiant fynds and more than able to pay my accounts, i have a good credit profile, why do you deny me a conteact ? I find this totally embarrasing and a slap to my face being successfully approved and then at the very last i am completely disqualified and the phone gets dropped in my ear after being told try again in a few months, us this the way you trat customers that really want to be part of you and support you ? Please assist me ??