Telkom email server issues and zero customer feedback

As a Telkom customer I am sick and tired of the frequency with which Telkom has problems with its email servers resulting in the client being either unable to receive or send emails but without being aware that Telkom is experiencing any system problems. When this occurs the Telkom user naturally assumes that either the recipient of his outgoing emails is not reacting to them or that requested incoming emails to the Telkom user are not being sent when all along it is Telkom who is the culprit. In this day and age with the communications infrastructure all of us including Telkom have access to there is no reason other than an admission of providing rotten customer service that Telkom CANNOT SEND OUT A MASS EMAIL OR SMS TO ITS CLIENTS TELLING HIM THAT THERE IS A PROBLEM AS SOON AS IT HAPPENS, WHEN IT WILL BE FIXED ETC. THAT IS CUSTOMER SERVICE NOT WHAT TELKOM CURRENTLY PROVIDES.