Telkom email address deactivated in error.

My Aunt of 96 had a Telkom landline account and a Telkom email address. She discontinued the line line and Telkom then discontinued her email address in error. She has been trying desperately to get Telkom to reactive the email. But to date nothing has been done. She has stood in Telkom queues, was given reference a number. She was even turned away from a second Telkom store because they said it was not in her area. Ref TIN *** Order ***2. Address ***