1 reviews | Active since Jul 2017

11 Jul 2017, 16:45

Telkom *****ed up ...AGAIN !!! Never ends.

<p>The start of the month. New 40 gigs of bandwidth at 4 megs a second download speed. Away for the first week. Arrive home .. internet is crawling. Telkom help help desk resets the line and I reboot a million times. Then he tells me to update my anti virus !!! It updates everynight !. Then I'm told my modem needs replacing. Drive 50kms and arrive home R800,00 poorer. Hook it up .... internet STILL crawling !! Phone help desk again ... they tell my my 40 gigs of data is depleted, hence the slow speeds !!!!!! My Telkom User Stat page states 7 gigs were used. This morning I was told to wait a few minutes and she would take it to "her boss" It's now 4:30pm and nothing has progressed. Another call to the help desk says it will be escalated. Still nothing. Is there anything on this planet WORSE than a Telkom employee ???? The most useless pieces of meat this side of the equator.</p>

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Replies (1)
Telkom
Telkom's reply12 Jul 2017, 12:08
Official

Hello bernard-rother

Thank you for taking my call.

The query has been escalated to Telkom Internet, Incident *** for their attention.

Regards

Noleen

Telkom Social Media Team.

Best regards,