Telkom ****ed me the f#ck off!!!🤬

I made contact with the contact center on Saturday because my Showmax subscription did not deduct. I was told to contact Showmax to link my account again and I obliged. Only to find out the agent blocked Showmax from taking their subscription which she was not asked to do. She was supposed to escalate my query on Saturday and told me that a supervisor will call me back before end of business on the said day and here I am, still waiting. So fast forward and I call them again now and am told the supervisors don't work weekends. Question, how do you run a call center on the weekend if supervisors are not there to manage queries clients may have? Secondly, how do you operate a call center whilst managers and supervisors work from home? Also, I pay almost R 3000.00 a month to Telkom every month, on time, every time! I demand service.