Telkom

I recently had a terrible experience with Telkom. I missed my debit order of R360 on the 25th of August. A few days later Telkom was able to deduct their money (R360) and I was happy. But then last month, they debited a doubled amount. I tried calling them to no avail and then I decided to reverse the money. I then went to one of their outets (Durban, City View to be precise) hoping I was going to get an explanation but I didn't. The cashier said he could not explain how the deduction happened instead he will try and make sure that I get a call from their head office, surely they will be able to explain to me what happened. I waited for the call but it didn't come through. The next thing I saw was R1 124 being deducted yesterday. I am not happy all because nobody has explained to me why this is happening nor have I seen in my contract that there was going to be such a horrible experience. I wish I could cancel their contract and part ways with them.